2013 Vol.2 No.3 EDITORIALS HEURISTIC THINKING: INTERDISCIPLINARY PERSPECTIVES ON MEDICAL ERROR Annegret F. Hannawa e22 https://doi.org/10.4081/jphr.2013.e22 PDF HTML ORIGINAL ARTICLES PITFALLS OF COUNTERFACTUAL THINKING IN MEDICAL PRACTICE: PREVENTING ERRORS BY USING MORE FUNCTIONAL REFERENCE POINTS John V. Petrocelli e24 https://doi.org/10.4081/jphr.2013.e24 PDF HTML REVIEWS (RE)INTRODUCING COMMUNICATION COMPETENCE TO THE HEALTH PROFESSIONS Brian H. Spitzberg e23 https://doi.org/10.4081/jphr.2013.e23 PDF HTML UNDERSTANDING SAFETY IN HEALTHCARE: THE SYSTEM EVOLUTION, EROSION AND ENHANCEMENT MODEL Jane Carthey e25 https://doi.org/10.4081/jphr.2013.e25 PDF HTML THE USE OF COLLABORATION TO IMPLEMENT EVIDENCE-BASED SAFE PRACTICES John R. Clarke e26 https://doi.org/10.4081/jphr.2013.e26 PDF HTML WHAT TO DO WITH HEALTHCARE INCIDENT REPORTING SYSTEMS Julius Cuong Pham, Thierry Girard, Peter J. Pronovost e27 https://doi.org/10.4081/jphr.2013.e27 PDF HTML TECHNOLOGY AND THE FUTURE OF HEALTHCARE Harold Thimbleby e28 https://doi.org/10.4081/jphr.2013.e28 PDF HTML WHO EFFORTS TO PROMOTE REPORTING OF ADVERSE EVENTS AND GLOBAL LEARNING Itziar Larizgoitia, Marie-Charlotte Bouesseau, Edward Kelley e29 https://doi.org/10.4081/jphr.2013.e29 PDF HTML A CASE OF ERROR DISCLOSURE: A COMMUNICATION PRIVACY MANAGEMENT ANALYSIS Sandra Petronio, Paul R. Helft, Jeffrey T. Child e30 https://doi.org/10.4081/jphr.2013.e30 PDF HTML MEDICAL ERROR DISCLOSURE AND PATIENT SAFETY: LEGAL ASPECTS Olivier Guillod e31 https://doi.org/10.4081/jphr.2013.e31 PDF HTML DISCLOSURE OF ADVERSE EVENTS IN THE UNITED STATES AND CANADA: AN UPDATE, AND A PROPOSED FRAMEWORK FOR IMPROVEMENT Albert W. Wu, Dennis J. Boyle, Gordon Wallace, Kathleen M. Mazor e32 https://doi.org/10.4081/jphr.2013.e32 PDF HTML FRAGMENTATION OF PATIENT SAFETY RESEARCH: A CRITICAL REFLECTION OF CURRENT HUMAN FACTORS APPROACHES TO PATIENT HANDOVER Tanja Manser e33 https://doi.org/10.4081/jphr.2013.e33 PDF HTML