ABSTRACT
Background: Caring is the major focus of nursing practice, and their behavior has an impact on the quality of patient care, and it is very important that they are satisfied while working. The strong relationship between job satisfaction and nurses caring behavior is well established, and therefore the managers can be encouraged to provide better conditions for nurses’ satisfaction. The aim of this study was to investigate the relationship between job satisfaction and the caring behavior of nurses in the Military Hospital.
Design and Methods: A survey with a self-assessment questionnaire was carried out from August to December 2019. Participants were 121 nurses working in a military hospital Malang, Indonesia. The data was collected using the Job Satisfaction Survey (JSS) and Caring Behavior Inventory (CBI-24). The data were analyzed using rank Spearman and multiple linear regression.
Results: Job satisfaction had a positive correlation with the caring behavior of nurses (p=0.003; r=0.266). Furthermore, there were four job satisfaction dimensions namely supervision, contingent rewards, co-workers, nature of work and communication dimensions were positively correlated with nurses’ caring behavior (p<0.05) while the Whilst pay, promotion, benefits, operating procedure dimensions are not related to nurse’s caring behavior (p>0.05).
Conclusions: Caring behavior of nurses is influenced by job satisfaction. Therefore, it is necessary to provide supervision, contingent rewards, empowerment, collaboration program for the nurses to reconstruct the nursing working environment to be healthier and increase the caring behavior of nurses.
REFERENCES
Mosadeghrad AM. Factors influencing healthcare service quality. Int J Heal Policy Manag 2014;3:77-89. DOI: https://doi.org/10.15171/ijhpm.2014.65
Oluma A, Abadiga M. Caring behavior and associated factors among nurses working in Jimma University specialized hospital, Oromia, Southwest Ethiopia, 2019. BMC Nurs 2020;19:1-7. DOI: https://doi.org/10.1186/s12912-020-0407-2
Finfgeld-Connett D. Meta-synthesis of caring in nursing. J Clin Nurs 2008;17:196-204.
Yau XC, Tam WSW, Seah HWV, et al. An exploration of factors influencing inpatient nurses’ care behaviour in an acute hospital setting. Int J Qual Heal Care 2019;31:473-9. DOI: https://doi.org/10.1093/intqhc/mzy199
Vujanić J, Prlić N, Lovrić R. Nurses’ self-assessment of caring behaviors in nurse-patient interactions: A cross-sectional study. Int J Environ Res Public Health 2020;17:1-15. DOI: https://doi.org/10.3390/ijerph17145255
Allgood C, O’Rourke K, VanDerslice J, Hardy MA. Job satisfaction among nursing staff in a military health care facility. Mil Med 2000;165:757-61. DOI: https://doi.org/10.1093/milmed/165.10.757
Ali M, Qun W. Factors contributing job satisfaction and job performance of nurses in the healthcare industry. Int J Humanit Soc Dev Res 2019;3:7-22.
Doloh N, Tamtomo D, Sulaeman ES. Factors affecting work performance among nurses in delivering health service for the national health insurance patients at Dr. Moewardi Hospital, Surakarta. J Heal Policy Manag 2018;3:20-25. DOI: https://doi.org/10.26911/thejhpm.2018.03.01.03
Kvist T, Mäntynen R, Partanen P, et al. The job satisfaction of Finnish nursing staff: The development of a job satisfaction scale and survey results. Nurs Res Pract 2012;2012:1-11. DOI: https://doi.org/10.1155/2012/210509
Lambrou P, Kontodimopoulos N, Niakas D. Motivation and job satisfaction among medical and nursing staff in a Cyprus public general hospital. Hum Resour Health 2010;8:1-9. DOI: https://doi.org/10.1186/1478-4491-8-26
Choi SPP, Cheung K, Pang SMC. Attributes of nursing work environment as predictors of registered nurses’ job satisfaction and intention to leave. J Nurs Manag 2013;21:429-39. DOI: https://doi.org/10.1111/j.1365-2834.2012.01415.x
van der Doef M, Mbazzi FB, Verhoeven C. Job conditions, job satisfaction, somatic complaints and burnout among East African nurses. J Clin Nurs 2012;21:1763-75. DOI: https://doi.org/10.1111/j.1365-2702.2011.03995.x
Zangaro GA, Johantgen M. Registered nurses’ job satisfaction in navy hospitals. Mil Med 2009;174:76-81. DOI: https://doi.org/10.7205/MILMED-D-04-1307
Shalaby SA, Janbi NF, Mohammed KK, et al. Assessing the caring behaviors of critical care nurses. J Nurs Educ Pract 2018;8:77. DOI: https://doi.org/10.5430/jnep.v8n10p77
Spector PE. Measurement of human service staff satisfaction: Development of the job satisfaction survey. Am J Community Psychol 1985;13:693-713. DOI: https://doi.org/10.1007/BF00929796
Amelework N, Sisay G. Factors associated with nurses perception about nurse caring behaviors (case at hospitals of Harar Town, Eastern Ethiopia). Int J Heal Nursing Med 2019;1:21-9.
Xerri MJ. Examining the relationship between organisational justice, job satisfaction and the innovative behaviour of nursing employees. Int J Innov Manag 2014;18:1-22. DOI: https://doi.org/10.1142/S1363919614500042
Dekoulou P, Trivellas P. Measuring the impact of learning organization on job satisfaction and individual performance in Greek advertising sector. Procedia Soc Behav Sci 2015;175:367-75. DOI: https://doi.org/10.1016/j.sbspro.2015.01.1212
Abbas A. Impact of job satisfaction on job performance of nurses at Al-Suwaira. Iraqi Natl J Nurs Spec 2017;30:73-82.
Rudasingwa M, Uwizeye MR. Physicians’ and nurses’ attitudes towards performance-based financial incentives in Burundi: A qualitative study in the province of Gitega. Glob Health Action 2017;10:1-15. DOI: https://doi.org/10.1080/16549716.2017.1270813
Seitovirta J, Lehtimäki AV, Vehviläinen-Julkunen K, et al. Registered nurses’ perceptions of rewarding and its significance. J Nurs Manag 2018;26:457-66. DOI: https://doi.org/10.1111/jonm.12571
Snowdon DA, Leggat SG, Taylor NF. Does clinical supervision of healthcare professionals improve effectiveness of care and patient experience? A systematic review. BMC Health Serv Res 2017;17:1-11. DOI: https://doi.org/10.1186/s12913-017-2739-5
Mohammadi F, Nikan A, Movasagh F, et al. The effect of clinical supervision on clinical decision. Int J Pharm Res 2019;11:1761-5.
Berggren I, Severinsson E. The influence of clinical supervision on nurses’ moral decision making. Nurs Ethics 2000;7:124-33. DOI: https://doi.org/10.1177/096973300000700205
Khodadadi E, Ebrahimi H, Moghaddasian S, et al. The effect of communication skills training on quality of care, self-efficacy, job satisfaction and communication skills rate of nurses in hospitals of Tabriz, Iran. J Caring Sci 2013;2:27-37.
Vermeir P, Vandijck D, Degroote S, et al. Communication in healthcare: A narrative review of the literature and practical recommendations. Int J Clin Pract 2015;69:1257-67. DOI: https://doi.org/10.1111/ijcp.12686
Kirca N, Bademli K. Relationship between communication skills and care behaviors of nurses. Perspect Psychiatr Care 2019;55:624-31. DOI: https://doi.org/10.1111/ppc.12381